OUR
CLIENTS
Biotech
Business Support & IT
Education
FMCG, Production, Retail & Wellness
Financial Services
Forestry, Manufacturing, Mining & Petrochemical
Media & Telco
Medical
Non Profit
Public Sector
Travel & Entertainment
Case Studies
PUBLIC SECTOR
The Challenge
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Business suffering due to the absence of a structured project delivery methodology
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Critical projects undertaken with little governance
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Incomplete specifications and rushed delivery of solutions that failed to meet the requirements
What we did
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Prioritised a list of requirements
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Put together a detailed plan and approach to tackle the requirements
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Delivered templates for documents and functional specifications
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Created a comprehensive methodology for future use
The Outcome
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Requirements and specifications were handed over to IT for development
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Company Business Analysts given training in the new approach
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Business was set up to plan and deliver future projects with a sound governance framework
The client said...
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"Thanks a lot for the excellent work done. Much appreciated by everyone on our side".
FMCG
The Challenge
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Backlog of more than 10 000 permit applications
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The whole system was 'clogged'
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The customers were unhappy
What we did
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Documented the process end to end, identifying problem areas
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Workshopped the process as to how it should work
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This highlighted that a staged filing system solution linked to a database, would allow applications to be located instantly
The Outcome
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The backlog was split out and allowed new applications to begin without delay
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The deferral of applications was eliminated
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Productivity in some areas increased by over 50%
The client said...
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"Feels as if we can breathe again".
The Challenge
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Company embarked upon a product roll-out into other African markets
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The challenge was to do so within a strict budget
What we did
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Undertook a comprehensive evaluation to select a suitable, cost effective software package
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Created a suite of standard documents including business processes, operating procedures and training material
The Outcome
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Designed and documented all business processes
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The initial pilot was completed within 3 months
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Fast track product roll-outs were achieved
The client said...
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"We are very satisfied with the outcome. The work has ensured a much easier roll-out than had been expected".
FINANCIAL SERVICES
The Challenge
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Operating system upgrade was stalling due to resistance to change
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Clear lack of cooperation from the business units affected by the upgrade
What we did
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'Super users' were appropriated for each business area
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Regular newsletters to share information on progress
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Senior managers were engaged to ensure the project was given priority
The Outcome
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User resistance to the project changes were drastically reduced
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Resulted in a successful delivery of the project with the upgrade completed ahead of time
The client said...
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"We thank you for saving the project and ensuring that the project implementation succeeded with minimal pain and resistance. Improving the understanding of the users made all the difference in the level of cooperation".
FINANCIAL SERVICES
The Challenge
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With privacy now being a statutory requirement, our client had to assess its people, processed and system to establish what needed to be done to adhere to PoPIA regulations
What we did
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Ran a pilot to test the methodology in a high risk area
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This methodology was then applied to a larger division
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Training provided to PoPIA Gap Analysis team
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Then focused on the implementation of the identified mitigations
The Outcome
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Successful implementation of a methodology that identifies PoPIA risks
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Understand and manage their privacy related risks
The client said...
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"Thank you for showing me that there actually can be light at the end of a dark, long tunnel again. I feel enlightened in so many ways".