“Speed is the currency of the modern world.”    In general, customers expect speedy, and even instant responses. Businesses must...

“Your most unhappy customers are your greatest source of learning.”  – Bill Gates  Customer complaints are an inevitable part of...

“You never get a second chance to make a first impression.”  – Will Rogers  A seamless onboarding process sets the tone for long-term...

“The customer’s perception is your reality.”  — Kate Zabriskie  Mapping the customer journey is essential for understanding how customers...

"Great customer service doesn't happen by accident. It happens by design."  – Clare Muscutt   Customer service is important. ...