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Customer Service Excellence: Leveraging Automation to Improve Response Times
“Speed is the currency of the modern world.” In general, customers expect speedy, and even instant responses. Businesses must...
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Customer Service Excellence: Handling Customer Complaints: A Process-Centric Approach
“Your most unhappy customers are your greatest source of learning.” – Bill Gates Customer complaints are an inevitable part of...
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Customer Service Excellence: How to Create Seamless Onboarding Processes for New Customers
“You never get a second chance to make a first impression.” – Will Rogers A seamless onboarding process sets the tone for long-term...
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Customer Service Excellence: Mapping the Customer Journey to Enhance Satisfaction
“The customer’s perception is your reality.” — Kate Zabriskie Mapping the customer journey is essential for understanding how customers...
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The Role of Processes in Delivering Outstanding Customer Service
"Great customer service doesn't happen by accident. It happens by design." – Clare Muscutt Customer service is important. ...
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